Capital City Tile & Remodeling | Operated by Lucarelli LLC
Effective date: October 19, 2026 | Contact: contactus@capcityremodel.com | Phone: 518-217-TILE (8453)

Capital City Tile & Remodeling ("we," "our," or "us") respects the privacy of customers and prospective customers who contact us about tile installation, bathroom remodeling, estimates, scheduling, and related services. This policy describes our handling of information collected through direct communications, forms, and ordinary business interactions.

1. Information We Collect

We may collect your name, phone number, email address, property or project address, details about the work requested, appointment and project information, correspondence, and records of your SMS messaging preferences and consent. We may also maintain estimates, invoices, and payment status information needed to serve customers.

2. How We Collect and Use Information

We collect information when you contact us by phone, text, email, a website inquiry, a signed document, or in person. We use it to respond to inquiries; prepare estimates; schedule appointments; coordinate work; send project updates, service messages, invoice or payment reminders; maintain records; and respond to support requests. We send SMS messages only when we have obtained the consent appropriate to the message type and applicable requirements.

3. Data Sharing and Mobile Messaging Consent

Customer information is not sold or shared with third parties or affiliates for their promotional or marketing purposes. We may use service providers to operate essential business functions such as business communications, payment processing, and recordkeeping, subject to appropriate privacy protections, or disclose information when legally required. Mobile opt-in data and SMS consent are never shared with anyone for any purpose. Any information sharing otherwise described in this policy excludes mobile opt-in data and consent.

4. Text Messaging Choices

If you have opted in to business text messages, message frequency varies depending on your inquiry or project. Message and data rates may apply. Reply STOP to any text to unsubscribe from future SMS messages, or HELP to request assistance. You may also contact us by email at contactus@capcityremodel.com or phone at 518-217-TILE (8453).

5. Safeguards, Retention, and Requests

We use reasonable safeguards to protect information and retain it as reasonably necessary for customer service, business records, legal requirements, and dispute resolution. To request access, correction, or deletion of information, contact contactus@capcityremodel.com. We will review requests subject to applicable recordkeeping obligations.

6. Policy Changes

We may update this policy as our practices or requirements change. The effective date above identifies the current version.

Our SMS Messaging Terms & Conditions are available on our Terms page.

Data Sharing
• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Program Terms and Conditions
1. The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (518) 217-8453.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at capitalcitytile@gmail.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at capitalcitytile@gmail.com